Managed IT Support in Bristol

Managed IT support for Bristol and North Somerset SMBs with
5 to 300 users, from £25 per user per month, supporting businesses and schools since 1999.

IT Support Bristol – Three Cherries

Three Cherries provides managed IT support for Bristol and North Somerset businesses and schools with 5 to 300 users. Our Bristol based engineers fix most issues remotely and come to your site when a visit is needed. Day to day, that covers helpdesk support, Microsoft 365, devices, networks, security and backups. See exactly what each package includes here.

Keeping your systems ready for whatever’s next

By anticipating, updating, testing and safeguarding your network, we make sure it’s always aligned with what your business actually needs. That’s the difference proper IT Support in Bristol makes, your systems just work, day in and day out, for businesses of every size.

Compliance and data protection

Whether you’re chasing government contracts or simply want to reassure stakeholders and clients, we help you prove that your business is committed to data protection. From Cyber Essentials right through to the higher-level Cyber Essentials Plus, we guide you through whichever certification matters most for your business.

A Proactive Cybersecurity Approach 

We start by assessing your current setup to find where improvements can be made. Working alongside top tier technology partners, we recommend only the most reliable solutions, think firewalls, backups and email security essentials like DMARC. Security expectations shift constantly, and we make sure you’re never left behind.

Leading AI and Copilot Support in Bristol

AI is changing how businesses operate, but only if the foundations are right. We help you prepare your IT system for Microsoft Copilot and other AI tools properly, getting your data and licensing in order first, so adoption is smooth rather than risky. It’s an area we’re genuinely passionate about, beyond client work, we run CollaborAI, our own quarterly event helping Bristol businesses understand what AI actually means for them.

Remote working, done properly

Your team should be able to work from anywhere with total confidence. We set up secure remote access that lets us support you quickly, wherever you are, so you’re never left waiting when something needs fixing.

Backup and disaster recovery

Regular backups and proactive threat detection are at the core of what we do. And if disaster does strike, we’ll help you build a recovery plan that gets your business back up and running fast. With cyber threats rising and even large businesses facing days of costly downtime, this isn’t optional anymore, it’s essential.

Your local IT Support team in Bristol

We support businesses across every part of Bristol, from the city centre and Clifton to Bedminster, Redcliffe, Filton, Henleaze, Southville and Stoke Bishop, plus everywhere in between. With over 25 years’ experience and more than 100 businesses supported, we know the city and what its businesses need from their IT.

If your Bristol IT Support ever lets you down, we’ll be on the case with a solution faster than you can say “Three Cherries”. Get in touch today and let’s make sure your technology works as hard as you do.

Whether you’re a small accountancy business of five PCs who needs support Monday to Friday 9-5, a holiday park of over 250 staff who require 24/7 support or a school that requires help with IT system architecture on a weekly basis. We can create an IT Support Package that provides the right help to you, when and where it’s most needed.

IT Support Bristol

Outsourcing IT Support in the South West can bring a number of benefits to your business. In addition to plugging any in-house gaps in term of IT knowledge, choosing an IT support company for IT Managed Services Bristol businesses and organisations, and those in the surrounding area can enjoy benefits such as; increased business efficiency, reliability of IT operations, reduced IT disruption and downtime, cost savings, and improved productivity and competitiveness.

Your business can then lean on our specialist knowledge and the most up-to-date use of IT and IT infrastructures from our team of trained experts. Choosing a Three Cherries IT support package gives you the peace of mind and confidence to focus on what you do best and where you want to take your business in the future, knowing that your entire business IT is managed.

Why Choose Three Cherries?

Three Cherries is a Bristol based managed IT support provider established in 1999.

  • Over 25 years providing business IT support
  • Supporting over 100+ businesses
  • Cyber Essentials Plus certified
  • Microsoft trusted partner
  • 60+ 5 star Google reviews
  • Remote and On Site IT Support
  • Experience across multiple industries
  • Bristol based engineer team

Three Cherries provide IT support to a diverse range of businesses in Bristol. These include accountancy firms, educational institutions, holiday parks and even remote teams. Whether you’re a small office or a large established business, we can tailor our services to meet your specific needs. We also have experience with bespoke systems ensuring that your hardware and software are suitable together.

Support starts at £25 per user per month, excluding VAT, on a 12 month contract. The contract price depends on how many users you have and the level of cover you choose. We bill per user, not per device, so someone who uses a laptop, a phone and a tablet still counts as one user.

What the price covers (Monday to Friday, 9am to 5pm)

  • Unlimited helpdesk support by phone and remote desktop
  • Windows and Microsoft 365 support
  • Onsite support within Bristol and Somerset
  • Remote management of your systems

What’s not in the price

  • 24/7 support, available at an additional cost
  • Software and Microsoft licences
  • Hardware
  • IT projects such as migrations and office moves

Our support is designed for organisations with 5 to 300 users

See what each package includes or talk to us about a price for your team.

Managed IT support includes the day to day technical support which your small or medium sized business requires to run smoothly. This also includes proactive monitoring of systems, cybersecurity, Microsoft 365 management/ device management, network management and also solid IT advice. Other areas may include:

  • Helpdesk and Technical Support
  • Microsoft 365 Support
  • Cybersecurity Services
  • Cyber Essentials
  • Network Management
  • Backups
  • Business Telephony
  • Remote Support
  • Microsoft Copilot and Other AI Tools Like Claude

Three Cherries provide IT support across Bristol and the South West. Our friendly team support businesses in the following locations:

Bristol:

  • Bristol City Centre
  • Redland
  • Clifton
  • Bedminster
  • Southville
  • Filton
  • Patchway
  • Henleaze
  • Stoke Bishop
  • Long Ashton

North Somerset:

  • Portishead
  • Clevedon
  • Nailsea & Failand
  • Weston Super Mare

Somerset:

  • Bridgwater
  • Taunton
  • Wells
  • Bath

Call us on 0117 9300 333 or email help@threecherries.co.uk. Our operations team will log your issue, acknowledge it and triage it, which means checking how urgent it is. If an issue is business critical, meaning it’s stopping you from working, it typically goes straight to a helpdesk technician. For everything else, a technician will usually start on your ticket the same working day. If it can’t be fixed remotely, we’ll arrange a site visit.

Standard support hours are Monday to Friday, 9am to 5pm, with 24/7 cover available as an extra.

Three Cherries can start remotely to fix issues quickly and will attend site across Bristol when a hands on visit is needed. Our team of technicians are all Bristol based and have great knowledge of the requirements of local businesses. Click here to view our team!

Three Cherries put the right tools and processes in place to protect your business, including firewalls, endpoint protection and staff awareness. We can also help you achieve Cyber Essentials certification if that is something your business needs to win contracts.

We highly recommend businesses invest into cybersecurity due to the increases in complexity of attacks we are seeing. As AI develops, we believe attacks will become more advanced and require more specialised systems for protection.

Absolutely! Switching IT support providers in Bristol is something we do all the time. We handle the transition carefully so there is limited disruption to your team, and we will get to know your existing setup before making any changes. It’s understandably a worrying process, however, as Three Cherries have been in business since 1999, we know exactly what to look for.

Three Cherries have been providing IT support In Bristol since 1999. We are incredibly proud to be one of Bristol’s longest standing MSPs on the market. This means we have seen many changes in the Bristol IT sphere and have the knowledge to help your business.

Break fix IT support works very differently to long term IT support contracts. For many businesses in Bristol, having a long term IT support partner carries more stability and uptime. It’s important to understand what your business would do in the case of an emergency. Would you have enough internal resource to cope if your server went down? If not, it may be worth considering a Bristol based MSP such as Three Cherries.

Three Cherries have over 60 five-star reviews on Google and an array of video testimonials on our home page and YouTube. There is also a dedicated case study page – Click here to read them!  Here is one of our favourite testimonials that we are incredibly proud of. As a Bristol based business, there is no bigger organisation that the University itself.

University of Bristol: a rollout that landed on time

The situation: The University needed a new contact centre platform (8×8) for 120 staff across three sites, working round the clock shifts, with a hard deadline before the start of term.

What we did: We introduced the University to 8×8 and stayed involved from start to finish. We didn’t make the introduction and step back. We worked between both sides, because universities and technology suppliers don’t always speak the same language.

How it went: Kevin Thomas, the University’s Unified Communications Manager, said we helped both sides understand each other’s culture and terminology, so the work moved quickly and they hit their deadlines. He described it as probably the most stress-free implementation he had been involved in.

What this shows about how we work: When something new is going in, we stay with you until it’s working, and we translate between your team and the supplier so nothing gets lost.

IT Support Bristol Support Packages
Bristol IT Support Packages

We’ve Got Your Back

Support Packages

IT Support Bristol Projects
Bristol IT Projects

A Better Future

IT Projects

Working from home support bristol
Working from home support bristol

Work From Anywhere

Home Working

Bristol School IT Support
IT support for schools

In a class of our own

School IT

Bristol Microsoft 365 Support
Microsoft 365 support

Building Your IT

Microsoft 365

Email Support Bristol
Email Support Bristol

You’ve Got Mail

Email Best Practice

Cyber security support bristol
Bristol Cyber security support

Defend What Matters Most

Cyber Security

Firewall bristol
Firewall support bristol

Security Made Simple

Firewalls

Backup support bristol
Computer backup support bristol

Play it Safe

Backups

CALL THE IT EXPERTS

SPEAK TO US TODAY

Contact our friendly and knowledgeable team today for IT support in Bristol and the South West.